The Dixon ‘White Glove’ Difference

Ask any of our customers, and they will tell you that our white glove service is what sets us apart from the rest. It doesn’t matter what kind of job you have, DIXON will deliver on its promise of White Glove service.

That service includes:

• 1. Estimate by an expert

Every customer receives a free home survey and estimate. Our sales force has the experience and training to provide an accurate estimate on your home project. We take the time to learn the details from you, and then give you our best quote on getting the job done.

• 2. Pre-start survey

Before we complete any work, we’ll ask you up front what you want to accomplish, and what you are most worried about. This helps us make sure that we deliver on our promise of white glove service. We want to know from you exactly what that will take - before the work even begins.

• 3. Expert Consultation on colors & materials

We pride ourselves on using only the very best materials on all projects. That is why we partner with the very best, like Sherwin Williams, James Hardie and Owens Corning. We don’t just use the materials, we are trained and experienced in giving you expert advice on how to choose the right colors and materials for your special project. We want to give you the advantage of our experience (enhancing beautiful homes across the Atlanta metro area), so you are sure to like your end result.

• 4. One crew, that’s all

One crew, and that’s your crew. You can easily engage with the crew leader on any issue that arises during the course of your project. The same crew comes every day. We show up on time, stay the full day and come back until the job is done.

• 5. Expert clean-up

Clean-up is often neglected by others, but not by DIXON. We go so far as to hire a special cleaning crew to come to the project site at your home. For interior work, this often involves vacuuming, dusting, and surface cleaning. Our goal is to return your house to the clean state it was in before the project was started.

• 6. Post-completion survey

We want your feedback. After the project, we will survey you to learn how things went. Actually, we usually ask you this before we leave your house. We want to make sure that you are satisfied before your crew leaves the project. We will take every possible step to ensure your complete satisfaction.

• 7. Guarantee & regular follow-up

Your work is backed up by both a DIXON guarantee for workmanship and by manufacturer guarantees for their products (e.g. paint, siding, roofing tiles, etc.) We will follow up with you on a regular basis to make sure that you remain satisfied.